jilhot Privacy Policy

1. Introduction

1.1 jilhot is committed to protecting the privacy and personal data of all players who use our online casino platform. We understand that when you share your personal information with us, you are placing trust in jilhot to handle it responsibly, securely, and in accordance with applicable Philippine law.

1.2 This Policy applies to all personal data collected through the jilhot website at jilhot.one, the jilhot mobile platform, customer support interactions, and any other service provided by jilhot. It applies to all registered players, prospective players, and visitors to the jilhot platform.

1.3 This Policy should be read together with jilhot's Terms & Conditions, which govern your use of the platform. Terms not defined in this Policy have the meaning given to them in the Terms & Conditions.

1.4 If you have any questions about this Policy or how jilhot handles your personal data, please contact our Data Protection Officer using the details provided in Section 15.

2. Data Controller

2.1 For the purposes of the Philippine Data Privacy Act of 2012, jilhot is the personal information controller in respect of the personal data collected through the jilhot platform. jilhot determines the purposes and means of processing your personal data.

2.2 jilhot operates under the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). As a PAGCOR-regulated operator, jilhot is subject to data handling requirements imposed by PAGCOR in addition to the requirements of the Data Privacy Act.

2.3 jilhot has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data privacy law. Contact details for the DPO are provided in Section 15.

3. Personal Data We Collect

3.1 jilhot collects the following categories of personal data:

3.2 jilhot does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive information is collected, it is handled with heightened security measures.

4. How We Collect Your Data

4.1 jilhot collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the jilhot platform, including through cookies, log files, and similar tracking technologies (see Section 10);
• Third-party sources: Identity verification data from document verification service providers; fraud screening data from anti-fraud service providers; payment data from payment processors such as GCash and Maya;
• Regulatory sources: Information provided by PAGCOR or other regulatory authorities in connection with compliance obligations.

4.2 jilhot will always inform you at the point of collection what personal data is being collected and for what purpose, to the extent required by applicable law.

5. How We Use Your Personal Data

5.1 jilhot uses your personal data for the following purposes:

• Account management: Creating and maintaining your jilhot account, verifying your identity and age (21+ requirement), and managing your account preferences;
• Platform operation: Processing deposits and withdrawals, recording game activity, resolving disputes, and providing customer support;
• Legal and regulatory compliance: Meeting our obligations under the Data Privacy Act, PAGCOR regulations, anti-money laundering laws, and other applicable Philippine legislation;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, and other illegal activity;
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and administering responsible gaming tools such as deposit limits and self-exclusion;
• Marketing and promotions: Sending you information about jilhot bonuses, promotions, and new games where you have opted in to receive such communications;
• Platform improvement: Analysing usage data to improve the jilhot platform, fix technical issues, and develop new features;
• Legal proceedings: Establishing, exercising, or defending legal claims involving jilhot.

5.2 jilhot will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

6.1 jilhot processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — that is, to operate your jilhot account, process transactions, and provide gaming services;
• Legal obligation: Processing required to comply with PAGCOR regulations, anti-money laundering obligations, tax reporting requirements, and other applicable Philippine law;
• Legitimate interests: Processing necessary for jilhot's legitimate interests, including fraud prevention, platform security, and improving our services, where those interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Data Sharing & Disclosure

7.1 jilhot does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:

• Service providers: Trusted third-party vendors who assist jilhot in operating the platform, including identity verification providers, payment processors (GCash, Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), IT infrastructure providers, customer support platforms, and fraud detection services. These providers are contractually bound to process your data only on jilhot's instructions and in accordance with applicable data privacy law;
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where disclosure is required by law, regulation, or court order;
• Law enforcement: Philippine law enforcement authorities where disclosure is required in connection with the investigation or prosecution of criminal activity;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jilhot's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections;
• With your consent: To any other third party where you have given your explicit consent to such disclosure.

7.2 Where jilhot shares your data with service providers located outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act and NPC guidelines on cross-border data transfers.

8. Data Retention

8.1 jilhot retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

8.2 The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and anti-money laundering obligations;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations;
• Identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance.

8.3 Where personal data is no longer required for any lawful purpose, jilhot will securely delete or anonymise it in accordance with our data disposal procedures.

9. Data Security

9.1 jilhot implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the jilhot platform;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data;
• Regular security assessments and penetration testing of the jilhot platform;
• Staff training on data privacy and security obligations;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilhot will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act and NPC Circular No. 16-03.

9.3 While jilhot takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your jilhot account credentials and for notifying jilhot immediately of any suspected unauthorised access.

10. Cookies & Tracking Technologies

10.1 jilhot uses cookies and similar tracking technologies (such as web beacons and local storage) on the jilhot platform. Cookies are small text files placed on your device that help us recognise you, remember your preferences, and understand how you use the platform.

10.2 jilhot uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These cookies enable core features such as account login, session management, and security. They cannot be disabled without affecting platform functionality;
• Performance cookies: Collect anonymised information about how players use the jilhot platform, such as which pages are visited most frequently. This data helps us improve platform performance;
• Functional cookies: Remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience;
• Analytics cookies: Used to analyse platform usage patterns and measure the effectiveness of our features and promotions. Data collected is aggregated and anonymised where possible.

10.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilhot platform. For instructions on managing cookies in your browser, refer to your browser's help documentation.

10.4 jilhot does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

11. Your Data Privacy Rights

11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jilhot:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy;
• Right of access: The right to request a copy of the personal data jilhot holds about you and information about how it is being processed;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by jilhot;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilhot's legal and regulatory retention obligations;
• Right to object: The right to object to the processing of your personal data on grounds relating to your particular situation, where jilhot is processing on the basis of legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilhot has violated your data privacy rights.

11.2 To exercise any of the above rights, please contact jilhot's Data Protection Officer using the details in Section 15. jilhot will respond to your request within thirty (30) days, or within such extended period as permitted by applicable law where the request is complex.

11.3 jilhot may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person.

12. Children's Privacy

12.1 The jilhot platform is strictly intended for individuals aged 21 years and above. jilhot does not knowingly collect personal data from persons under the age of 21. The 21+ age requirement is mandated by Philippine gaming regulations and is strictly enforced through our identity verification process.

12.2 If jilhot becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jilhot platform, please contact our support team immediately.

12.3 Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. jilhot supports PAGCOR's efforts to prevent underage gambling in the Philippines.

13. International Data Transfers

13.1 jilhot primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, for cloud infrastructure or technical support services — jilhot ensures that such transfers are carried out in compliance with the Data Privacy Act and NPC guidelines.

13.2 Safeguards for international transfers may include contractual clauses approved by the NPC, adequacy determinations, or other mechanisms recognised under Philippine data privacy law. By using the jilhot platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in accordance with this Policy.

14. Changes to This Privacy Policy

14.1 jilhot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Policy will always be available on the jilhot platform at jilhot.one/privacy-policy.

14.2 Where changes to this Policy are material, jilhot will notify registered players by email or through an in-platform notification prior to the changes taking effect. Your continued use of the jilhot platform after the effective date of any amended Policy constitutes your acceptance of the revised terms.

14.3 We encourage you to review this Policy periodically to stay informed about how jilhot protects your personal data.

15. Contact & Data Protection Officer

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or jilhot's handling of your personal data, please contact our Data Protection Officer:

15.2 If you are not satisfied with jilhot's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

15.3 For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page or contact customer support directly. All responsible gaming requests are handled with priority and strict confidentiality.

This Privacy Policy was last updated in January 2026. The version published at jilhot.one/privacy-policy is the current binding version. jilhot is committed to protecting your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).